|Tipo di tesi||Tesi di laurea magistrale|
|Autore||COPPI, MARIA VITTORIA|
|Titolo||Intelligenza Artificiale e Natural Language Processing in ambito aziendale|
|Titolo in inglese||Artificial Intelligence and Natural Language Processing in the business field|
|Struttura||Dipartimento di Studi Linguistici e Culturali|
|Corso di studi||LANGUAGES FOR COMMUNICATION IN INTERNATIONAL ENTERPRISES AND ORGANIZATIONS - LINGUE PER LA COMUNICAZIONE NELL'IMPRESA E NELLE ORGANIZZAZIONI INTERNAZIONALI|
|Data inizio appello||2019-12-10|
|Disponibilità||Accesso limitato: si può decidere quali file della tesi rendere accessibili. Disponibilità mixed (scegli questa opzione se vuoi rendere inaccessibili tutti i file della tesi o parte di essi)|
|Data di rilascio||2059-12-10|
Il contesto sociale odierno è profondamente caratterizzato dalla presenza di dispositivi digitali in ogni ambito e settore. La penetrazione dell’informatica nella vita quotidiana ha raggiunto livelli tali per cui risulta ad oggi impossibile evitarne completamente il contatto. Nell’elaborato vengono portate ad esempio tecnologie quali gli assistenti virtuali disponibili su tutti gli smartphone, gli smart speaker, come Amazon Echo, e la gamma di servizi offerti da Google, nonché la connessione internet stessa.
The contemporary social context is characterized by the presence of digital devices in every sector. Computer science affects daily life to the extent that it is impossible to completely avoid any contact with it. In the dissertation, examples such as smartphones’ virtual assistants, smart speakers like Amazon Echo and the whole range of Google’s services, as well as Internet connection itself, are presented. The functioning of these tools relies on Artificial Intelligence algorithms. This discipline originated in 1956 in the United States and studies how to provide computer systems with a level of intelligence similar to humans. One of the first applications of Artificial Intelligence algorithms dates back to the 1950s with the development of Machine Translation, automatic translation systems performing efficiently and accurately. The topic of language had always been paramount in the debate about automation. With Machine Translation, however, it became pivotal in the background of Artificial Intelligence as well. The term “Natural Language Processing” refers to the form of Artificial Intelligence specifically designed for the management of the interaction between computer and user through natural language. The processing of natural language occurs via different phases, whose sequence varies according to the task that needs to be performed. Each phase investigates a specific feature of language: the classification of parts of speech, the division of the sentence into its single constituents, the disambiguation of unclear words or the identification of the key elements. As a result of this procedure, the computer acquires an understanding of language and catches the meaning of the message transmitted by the user. Consequently, it is able to react to the interaction. Among the several advantages of Natural Language Processing it is worth mentioning the saving of money and time. For this reason, it is largely employed in the business field. The internship conducted at Expert System S.p.A. took place within this framework. Its purpose was the enhancement of the knowledge graph of the company through the insertion of English collocations in the economic and legal domains. The project started with an initial research phase. The following step concerned the selection of sources for the creation of a corpus and the extraction of contents. Subsequently, these contents were processed through the employment of Expert System S.p.A. patented technology. The outcome of the analysis, regulated by a customized system of rules, consisted in the identification of the collocations missing in the knowledge graph of the company. During the last phase of the project, the collocations at issue were added. Expert System S.p.A. is a semantic intelligence company that creates artificial intelligence, cognitive computing and semantic technology software. The company is a leading provider of Artificial Intelligence solutions applied to texts with long-time experience in the comprehension of natural language.