Riassunto analitico
The following thesis focuses the processes related to the quality of the product in the automotive field that have been applied during the curricular internship at Automobili Lamborghini.
The first part of the work, after a brief excursus to introduce the company, explores the concept of quality applied in the automotive industry, explaining the main concepts and the most common tools that have been developed through the years and that are used nowadays.
The second part is a description of the main departments and processes that are responsible for the product quality in Automobili Lamborghini, with a particular focus on the Product Audit department, that is where the internship has been conducted.
The second part consists in applying those knowledges to improve a Microsoft Excel worksheet that is used to monitor the quality level of the vehicles in the pre-series phase inside the company. All starts from the problem definition, where observing the workflow of the process the main requirements have been individuated. The actual tool has been subsequently analyzed in order to detect the main issues and the aspects where there is room for improvement. After that, some solutions have been proposed and, if necessary, selected among others and implemented on the worksheet. Finally, the improved tool has been compared with the original one through the definition of some Key Performance Indicators (KPI), together with some final considerations and possible further developments for a future improvement.
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