|Tipo di tesi||Tesi di laurea magistrale|
|Titolo||Smart working: stress and satisfaction in Europe|
|Titolo in inglese|
|Struttura||Dipartimento di Economia "Marco Biagi"|
|Corso di studi||Economia e politiche pubbliche (D.M.270/04)|
|Data inizio appello||2018-07-26|
|Disponibilità||Accesso limitato: si può decidere quali file della tesi rendere accessibili. Disponibilità mixed (scegli questa opzione se vuoi rendere inaccessibili tutti i file della tesi o parte di essi)|
|Data di rilascio||2058-07-26|
Questa tesi si propone di indagare quali sono le principali conseguenze dello Smart working ovvero una nuova modalità di organizzazione del lavoro che è caratterizzata da flessibilità temporale e spaziale combinata all'uso intensivo di ICT (Information and Communication Technologies) e performance-based management. In particolare, si analizzano le conseguenze prodotte da questa nuova modalità di lavoro sullo stress e sulla soddisfazione dei lavoratori che la sperimentano.
This thesis investigates the main consequences of Smart working that is a new way of organizing work that is characterized by temporal and spatial flexibility combined with the intensive use of ICT (Information and Communication Technologies) and performance-based management. In particular, we analyze the consequences produced by this new way of working on the stress and satisfaction of the workers who have experienced it. The results of this research were obtained through an analysis of the data contained in the sixth European survey on working conditions (EWCS 2015) which illustrates the working and demographic conditions in 28 European countries based on a questionnaire addressed to 43.850 workers. On the basis of theoretical hypotheses concerning the degree of mobility and the intensive use of ICT technologies, the workers were divided into four groups: Non-ICT, non-mobile, ICT-based workers, Teleworkers and ICT-based mobile workers. Then, the composition of the various groups was analyzed (gender, age, country of origin, level of education, economic sector of origin, organization of working time ...) and tests were carried out to show that the groups are statistically different from each other. We have made some regressions that have as dependent variables the Stress or Satisfaction of workers through the use of explanatory variables that refer to Job Autonomy, Job Intensity and control variables (supervisor and colleagues support, complex tasks, training) to determine what are the main factors that affect the stress and satisfaction of workers and to be able to make a comparison between "classic" workers and Smart workers. The results of the analyses show that Stress of the groups is influenced more by variables that refer to Job Intensity while Satisfaction from variables of Job Autonomy and from the control variables. Furthermore, Satisfaction is more explained by these variables than the Stress. From a theoretical point of view, we know that the implications of Smart working are not yet clear and only a few empirical analyses have been carried out to investigate the consequences because it is a recent phenomenon. Furthermore, the results of these analyses are not sufficient to state that flexible work leads to greater satisfaction or greater stress.