|Tipo di tesi||Tesi di laurea magistrale|
|Titolo||Analisi dell'interazione con migranti nell'ambito della ricerca lavoro|
|Titolo in inglese||Analysis of interaction with migrants in the context of job search|
|Struttura||Dipartimento di Studi Linguistici e Culturali|
|Corso di studi||LINGUE, CULTURE, COMUNICAZIONE (D.M. 270/04)|
|Data inizio appello||2022-07-19|
|Disponibilità||Accessibile via web (tutti i file della tesi sono accessibili)|
Questa prova finale si basa su un’analisi della comunicazione in contesti reali di interazione. Lo scopo dell’analisi consiste nell’osservazione della costruzione della comunicazione nel contesto dei servizi per l’immigrazione. La comunicazione è osservata come strumento che consente la costruzione di significati sociali e culturali e viene considerata nelle sue produzioni concrete e quotidiane. Il contesto della migrazione rappresenta un ricco scenario in cui può essere rilevata una costruzione di significati e lo sviluppo di dinamiche specifiche legate ad una possibile differenza linguistica e culturale.
This work is based on an analysis of communication in real-life contexts of interaction. The aim of the analysis is to observe the construction of communication in the interaction between migrants and Italian operators in the context of immigration services. Communication is observed as a means allowing for the construction of social and cultural meaning and is analysed in its concrete productions. The context of migration represents a rich scenario in which the construction of meaning and the development of specific dynamics linked to possible linguistic and cultural differences can be detected. The selected approach for this research is Conversation Analysis, which explains the procedures applied by speakers to produce and understand the meanings that are constructed in the interaction, taking into account verbal and non-verbal communication together with the context in which the exchange occurs. The organisation and sequencing of turn-taking in the encounters are a fundamental point of analysis, along with the coordination of interlocutors' actions, which fosters the production of communication and promotes mutual understanding. Through the analysis of these aspects it is possible to understand the strategies that speakers systematically activate in order to negotiate meanings and solve interactional problems. On the basis of this methodology, interactions that took place in the specific context of support services for unemployed migrants were analysed. Data were collected through voice recordings of job search interviews with migrants at the Winner Mestieri cooperative in Reggio Emilia. The audio material was subsequently transcribed by means of the Elan software, which makes it possible to account for every verbal and paralinguistic activity performed by the speakers. The data examined showed recurring structures in turn sequences, in which comprehension is negotiated through specific strategies aimed at facilitating reciprocal understanding. Furthermore, the hierarchical positioning of speakers, linked to their roles on the one hand, and, on the other hand, to negotiation of knowledge constructing epistemic authority , could be revealed. This type of research makes it possible to study the actions performed in talk-in-interaction in their social significance and thus gain awareness of the possibilities of communication in specific contexts.