Riassunto analitico
Quality management in the manufacturing industry takes steps in any direction, from Customer orientation: Make the products and services that customer really want; Priority consciousness: Pounce on priority problems and attack them mercilessly; Process control: Control the process of work rather than its results; Dispersion control: Pay attention to dispersion and identify its causes: Recurrence prevention: Do not neglect recurrence prevention and prior prevention of trouble; Standardization: Formulate, observe, and utilize standards and Source control: Control systems at their source, not downstream.
In Pagani spa for so many years the level of quality was never handle with a proper structure, was only the artesian vision that take care of the qualitative aspect of the cars. The purpose of this work is to define responsibilities and methods for the quality inspection and verification of corrective actions, to avoid the repentance of non-conformity occurrence. Potential nonconformity coming from: Product, Process and System Audit made by internal or external auditors, as third part certification or Government Department; Signalizing by employees; Customer complains; Management Review; Internal indicator analysis. Taking a structured stepping approach, we can start a combined methodology implementation in our macro process beginning from the definition of additional checks and revisions, then our KPI's for progress vs targets for monitoring and evaluation of the activities finalizing the training of internal inspectors with launch of pilot stage evaluation and setting of activity frequency.
To prevent and correct product nonconformities, we take considering Quality Control frameworks already consolidated like TPS (Toyota production system) and WCM (World Class manufacturing), different problem-solving methods to manage issues, to eliminate root causes and prevents its repetition, or the incoming of similar issues. A quality gate system was implemented, to modeling an articulated system between the actors (production and quality) that considering results obtained, the best way to improve the process. the issues. Methods can be different; some solutions can be implemented (after the analysis) such new process instruction to avoid the problem occurrence. We focused on carbon fiber production process at Pagani SPA, looking to the different problem inside of this car factory where the structure for quality process is staring to be implemented with the launching of a new model, the Utopia.
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